NCLH Adopts Quvia Tech to Improve Ship Connectivity

Norwegian Cruise Line Holdings (NCLH) is now using Quvia’s Dynamic Bandwidth Switch, part of the company’s Network Capacity Controller (NCC) platform, the tech firm confirmed in a press release.

The solution allows bandwidth to be redistributed between upstream and downstream channels in real time, ensuring resources are allocated where they are most needed. According to Quvia, this brings noticeable improvements to guest internet use, crew connectivity, and ship operations.

Unlike fixed allocation models that can leave one direction underused while the other is overloaded, the Dynamic Bandwidth Switch adjusts automatically throughout the day.

“The mark of a great technology is one that works seamlessly, without the user even realizing it. Quvia hit it out of the park with this one,” said Cameron Lee, Senior Director of Onboard Revenue at NCLH.

“We can now manage our total bandwidth as one, creating a better user experience based on the guest’s needs while leveraging the most cost-effective and operationally efficient solution on the market today,” Lee added.

Quvia explained that internet usage patterns shift over the course of a cruise. For example, mornings may favor downstream capacity, while afternoons often strain upstream demand as guests upload photos and videos. The system dynamically balances these shifts, preventing congestion and preserving quality of experience.

The technology also supports uplink-heavy activities such as video calls, social media sharing, and cloud syncing with greater reliability.

Quvia said the enhancements have improved passenger satisfaction scores and were delivered without raising bandwidth contract costs or adding extra work for shipboard IT teams.